1. Please make sure you arrive on time! Please arrive 10 minutes prior to start time; if you arrive more than 15 minutes late for the course you will not be admitted to the course. Attendance, participation and successful assessments during each module are mandatory for certification.

 

2. Learning Barriers: If attendees have any barriers that may impact on their learning, please contact the office when booking to discuss your needs including if support people are required. Links Training (2008) Ltd will take all the practical steps to ensure the learning needs of all trainees are met.

 

3. Physical requirements: The course has practical activities and involves group participation. Practice during the class involves close contact with others. You will be required to demonstrate to the instructor that you are physically able to perform set First Aid tasks. If you are unable to perform cardio-pulmonary resuscitation (CPR) on the floor long enough for the tutor to assess competency, then you may not meet the requirements for the NZQA approved First Aid Certificate.

 

4. Dress Code: We suggest that you wear loose- fitting casual clothing, as the practical nature of the course requires trainees to kneel on the floor. Trousers and flat shoes are recommended. Please remove hoodies and dark glasses (unless these are for medical reasons) before entering the training room.

 

5. Language: All training is conducted in English. Trainees are expected to have a basic knowledge and understanding of English.

 

6. Illness: If you have any disabilities, or an illness, which you feel may affect your performance during the course, please raise your concerns with the tutor, or contact Links Training office to discuss your concerns prior to the course commencement.

 

7. Phone Calls: Trainees are not to receive incoming calls or text messages during class time, unless it is a matter of an emergency. Cell phones are required to be turned off.

 

8. Assessment Resubmissions: If an assessment criterion has not been met you will be given opportunity to resubmit your assessment.

 

As from 1st January 2020 Payment for training sessions will be due prior to the training session.

An invoice will be issued at the time of booking with payment due one week prior to the course date.

If payment has not been received by the due date, Links reserves the right to remove the booked person from the course. 

Payment can be made via Internet Banking BNZ-Levin Branch- 02-0668-0040811-00 or Eftpos at Head Office Levin, credit card (on 

A contract will be sent to the organisation for signing, and is to be signed and returned to Links prior to the training date. Invoices will be sent after the training date. Payment is due 20th month following invoice date.

Payment can be made via internet banking or credit card (on invoice link)

All paid cancellations are entitled to one complimentary re-booking

Cancellation prior to 5 working days of the course date: full refund

Cancellation within 2-5 working days of the course date 50% refund

Cancellation 1 day prior or on course date, no refund

Refund Policy (where applicable): No refunds will be given for trainees who do not attend their course without prior cancellation. If re-booking onto another course, additional fees may apply.  

To request a refund or credit, please apply in writing to: Links Training (2008) Ltd and Email: training@links-ltd.co.nz. Please state the reason why the refund or credit should be made. Refunds will only be made to the person or organization that made the original payment.

Training provider Cancellation due to course numbers: Links Training (2008) Ltd reserves the right to cancel courses if necessary. Every effort will be made to give attendees no less than 5 working days’ notice. Links Training (2008) will not be responsible for any costs incurred to trainees/organisations due to course cancellation.

 

15. Certificates will be sent electronically and issued when the following conditions have been met:

15.1. Individuals have successfully completed the training.

15.2. Payment has been received in full.

15.3. First Aid Revalidating Training Certificates: When the pre-course learning assessment portfolio has been received, and the assessment has been marked as competent.

 

Note: You will be notified in writing if your assessment portfolio is assessed as non-competent, and no certificate will be issued.

 

16. NZQA Unit Standards: The First Aid Training Unit Standards will be registered with NZQA on receipt of payment for your training.

 

17. NZQA Credit Registration: If you are already registered with NZQA the name you are registered under is required along with your NSN number or date of birth. If you are not already registered with NZQA identification is required; please provide one of the following –

• Current passport

• Birth certificate – if your name is now different than on your birth certificate please provide evidence of name change – eg   marriage certificate. 

If this is not provided at the time of training you will be contacted by our office for identification. Failure to provide this evidence results in no credit registration with NZQA.

 

 Note: It is an NZQA requirement that credits be registered within three months of completing training. If payment is received after the 3-month period credits cannot be registered.

 

18. International learners (Including England and Canada) are required to present a copy of their work visa/permit before NZQA credits can be registered.

19 Privacy Act 1993

19.1 The Customer authorises Links to collect, retain, and use personal information about the Customer (including the information collected in this document) for the following purposes only:

(a) assessing the Customer's creditworthiness.

(b) disclosing to a third-party details of this application and any subsequent dealings it may have with Links for the purpose of recovering amounts payable by the Customer and providing credit references.

(c) marketing goods and services provided by Links to the Customer.

19.2 The Customer, if an individual, has a right of access to information about the Customer held by Links. The Customer may request correction of that information and may require that the request be stored with that information. Links may charge reasonable costs for providing access to that information.

Purchase of products (i.e non-services)

1.1 Your placement of an order with us (“Order”) constitutes an offer by you to purchase goods from us on these terms. The Order is placed when it is submitted to us.

1.2 On receipt of an order an invoice will be generated for the ordered products and emailed to the purchaser.

1.3 Payment is due prior to the dispatch of the order, unless otherwise agreed.

2. Price and price variation

2.1 Prices quoted include gst unless otherwise stated. Unless otherwise agreed in writing, the price of the goods will be the current price on the day of order. We may change our prices from time to time without notice. Prices do not include any delivery fees. We are entitled to charge a delivery fee, which will be calculated by the courier fees for the dimensions of the parcel. 

3. Payment 

3.1 Links reserves the right to suspend delivery of further goods if the terms of payment are not strictly adhered to by the Customer.

3.2 Interest may be charged on overdue accounts at a rate of 2.5% over bank rate.

3.3 Any expenses, costs or disbursements incurred by LInks in recovering any outstanding monies including debt collection agency fees or solicitor's costs shall be paid by the Customer.

3.4 You must pay us any fees or costs imposed on us if any payment you make to us is dishonoured or reversed.

4. Delivery 

4.1 Links shall deliver the goods to the address stated on the order or as agreed.

4.2 Links shall deliver the goods by such carrier and such form of transport Links consider to be appropriate.

4.3 Links will not be responsible for any part delivery or delay in delivery of the goods as a result of events occurring beyond Links control. Links shall not be in any way responsible for any consequences (direct or indirect) arising from such delay or non-delivery.

5. Return of Goods

5.1 Subject to clause 10.1, Links will not accept the return of goods for credit or any other purpose unless Links agrees to accept the return of the goods and advise the Customer of a return advice number prior to the return of goods. Return of goods will only be accepted for credit within 14 days of delivery, unless due to Links error. Links reserves the right to charge for returned goods, excepting for when there has been an error on Links part.

5.2 No returned goods shall be accepted by Links if they have been tampered with by you or any other person and are not as new. Where goods are returned to Links but not accepted as above, they shall be returned to you at your expense.

6  Risk

6.1 Risk in the goods shall pass to you at the time when our obligations under the contract are deemed under clause 4 to be completed.

7. Guarantees

Money-Back Guarantee

7.1 Links offers a money-back guarantee on most products purchased from our catalogue and returned within 14 days of delivery in the original condition and packaging. This money-back guarantee excludes goods expressly sold on a non-return basis and non-standard products sourced specifically for you. Delivery charges will not be refunded and in some instances you may be charged for collection.  

7.2 Defective / non-conforming goods are subject to the money-back guarantee in clause 7.1, where the goods are of a kind ordinarily acquired for personal, domestic or household use or consumption in accordance with the Consumer Guarantees Act 1993 and the Consumer Guarantees Act 1993 applies.